Inchcape Shipping Services (ISS), a global leader in port agency and marine services, is proud to announce the opening of two new offices in Indonesia, located in Merak and Dumai. This strategic expansion reinforces ISS’s commitment to being close to its customers and present where they operate, ensuring seamless support in key locations.
Opening offices in the Merak and Dumai port areas allows Inchcape to establish a strong presence in two high-activity industrial port clusters, each handling approximately 150 port calls annually. These locations are critical for bulk and tanker operations, supporting energy, industrial, and plantation sectors.
The Merak port area, led by Haroen Al Rasyid, covering ports Cigading, Ciwandan, and Anyer, is a well-established industrial cluster strategically positioned for liquid bulk and dry bulk shipping activities. The ports handle a wide range of commodities including chemicals, iron ore, limestone, steelmaking raw materials, refined petroleum products, ethylene, and bulk wheat. With dedicated industrial jetties and terminals, the area ensures efficient cargo operations for heavy industries, consistent vessel calls, and reliable turnaround for bulk carriers and tankers.
The Dumai port area, managed by Ahmad Firdaus, located along the Malacca Strait and including ports Lubuk Gaung and Pelintung, is a key cluster for tanker and bulk vessel operations. The ports mainly handle crude palm oil (CPO), palm oil products, fuel oil, petroleum products, and chemicals, supporting regular export and domestic cargo movements for the energy and plantation industries.
Both offices will provide a comprehensive suite of services, including full port agency, customs clearance, P&I matters, crew logistics services, husbandry services, bunkering and fuel operations, and protective agency. By setting up dedicated local branches, Inchcape enhances operational control, improves responsiveness, and strengthens compliance across high-volume, repeat vessel calls—delivering reliable, efficient, and cost-effective ship agency services to shipowners and charterers operating in these strategically important ports.
Galih Wicaksono, General Manager – Indonesia, commented:
“Our mission is clear: to be close to our customers and present where their operations take place. The opening of these offices in Merak and Dumai strengthens our ability to deliver exceptional service and local expertise in two of Indonesia’s most critical port clusters.”
With the addition of these offices, and our existing office in Jakarta, Inchcape is now better positioned to support customers across Indonesia.
For enquiries, please contact:
Merak Branch Office
Jl. Arga Bromo A6 No. 23, Kotasari, Cilegon, Banten – 42436
Email: operations.merak@iss-marindo.com | Haroen.Alrasyid@iss-marindo.com
Tel: +62 21 5794 2328 | Mobile: +62 811 1002 2345 / +62 811 1926 381
Dumai Branch Office
Jl. Teratai No.165 Dumai Kota, Kota Dumai, Riau – 28811
Email: operations.dumai@iss-marindo.com | Ahmad.Firdaus@iss-marindo.com
Tel: +62 21 5794 2328 | Mobile: +62 811 1002 4567 / +62 821 1626 6314
Notes to editors:
About Inchcape Shipping Services
Inchcape Shipping Services is the world’s leading Port Agency and Marine Services provider. Since 1847, Inchcape Shipping Services has provided the local knowledge and means to deliver port calls that enable businesses to ship smoothly and trade successfully.
Inchcape combines its worldwide infrastructure with local expertise through its global network of over 250 proprietary offices across more than 60 countries and a team of over 3,200 committed professionals. Our unique geographical footprint means we can offer customers a full range of marine services, delivered safely, transparently and with exceptional service wherever they are in the world.
Our diverse global customer base includes owners, charterers, and ship managers in the oil and gas, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.
Through the real-time port data and information generated by our global network, coupled with investments in technology, we provide market and port intelligence that allows our customers to focus on their core business and make informed decisions.
Inchcape Shipping Services – Connect to a Smoother, Smarter Ocean
For further information, please contact:
David Barker
Head of Global Marketing and Communications
Inchcape Shipping Services
T: +27 83 297 8774